Customer Service as a Strategy AND Culture as the Engine

Great Customer Service is a core value of most organizations.  While a statement like this (or close to it) is usually posted on a workplace wall, it begins with a bit of an obtuse and unlikely variable. As a full time corporate soldier and adjunct business professor,...

Feedback from MBA CREF in Orlando

GRS Group had a team of commercial real estate professionals at the recent MBA CREF meeting in Orlando, Fla. They attended several sessions and were busy networking with clients and colleagues during the vast number of industry receptions. Here are a few insights they...